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| shop's name |
| coca official online store |
| distributor |
| adapt retailing Inc. |
| Representative responsible person |
| Takuo Sato |
| location |
| 3-4-27 Second Toun Building 3F, Konan, Minato 108-0075 Tokyo Prefecture |
| mail address |
| coca@cocacoca.jp |
| Products handled |
| Ladies' clothes, men's clothes, kids' clothes, accessories |
| Necessary charges other than product price |
|
Shipping for all items in the store [199 yen]! Free shipping on all orders over 3,980 yen *excluding remote island areas A separate relay fee [630 yen] will be charged for shipping to Okinawa and remote islands・Free shipping for purchases of 9,800 yen or more ・If a relay fee will be charged, we will contact you by email. , will be billed. The customer is responsible for any fees incurred in cash on delivery/convenience store payment, returns, etc. [About deferred payment] ◆For other fees, please refer to the payment method section below. |
| Product delivery time |
| ・We will ship within 3 to 5 business days after confirming your order. *Limited to immediate delivery products.・[Store holidays] Saturdays, Sundays, national holidays, and other long holidays │ All shipping operations will be suspended during this period. |
| Product delivery method |
| Standard home delivery or mail service |
| Available payment methods |
| ・Credit card/ Shop pay ・Cash on delivery service/fee: [330 yen (tax included)] ・Amazon Pay ・Deferred payment (Payday) / Fee: Convenience store payment = 356 yen (tax included), bank transfer = transfer fee will be charged ・Convenience store deferred payment (score deferred payment) / Fee: 290 yen (tax included) |
| Inquiry response |
| Customer Center: coca@cocacoca.jp Business hours: Weekdays/11:00-17:00 In principle, we will contact you by e-mail. ・We will reply to your inquiry e-mail within 1 business day on weekdays. Responses will be resumed from the next business day . ・Please note that there may be a difference in the delivery of the automatic e-mails sent by each mall. |
| About overseas shipping |
|
Shipping to Hong Kong Special Administrative Region of the People's Republic of China (Hong Kong Island), Taiwan, and South Korea is possible. |
| Cancellation |
| As a general rule, we do not accept cancellations after an order has been placed. For the smooth shipment of your luggage, We ask for your cooperation in confirming that there are no mistakes in color, size, quantity, address, etc. before ordering. |
| About changing color and size |
| After placing an order, it is not possible to change the color or size after it has been shipped. If you wish to do so, please cancel your order or request a return and then place a new order for the desired product. |
| About returns |
|
If you wish to return the item, or if the item has not arrived, please contact us within 14 days after receiving the item. 1) After contacting us, we will send you an email with details about the return summary. 2) According to the contents of the email, please complete the return procedure within [within 5 days] 3) After the package arrives, we will process the refund in order. 【important point】 *Returns are limited to unused and unworn items (excluding try-on items). * Products that are damaged, soiled, defective, missing, smelly, or have other damage caused by the customer's responsibility cannot be returned. *Products listed as [non-returnable or exchangeable] or [with translation] cannot be returned for any reason. *Accessories (piercings, earrings, necklaces, bracelets, anklets, rings) cannot be returned due to personal reasons. * Sale items and items with a price of 1100 yen or less including tax cannot be returned due to customer's convenience. |
