・Please be sure to check the estimated shipping date on each product page.
・It is not possible to ship items other than reserved items first.
・If you wish to ship items that have already arrived, please order the already-stocked items and the reserved items in separate carts.
・Depending on the arrival status, the shipping time may be delayed by 5 to 10 days. If there is a significant change in the delivery date, we will contact you via the website or email.

Due to the possibility that the delivery date may be delayed for reserved items, we cannot accept detailed arrival date specifications.
・It is possible to respond to "specified time" and "specified day of the week" such as weekday arrival and weekend arrival.
If the ordered product is not ready for delivery, please contact the customer so that the above changes can be made.

・If you place an order using the same shopping basket, all pre-ordered items will be shipped together as soon as they arrive. Please note that we cannot ship separately.
・If there are multiple reserved items, we will ship them together with the reserved item with the latest delivery date.
* We do not ship separately from the products that have already arrived. If you wish to ship them separately, please purchase them in separate carts when placing your order.

Immediate delivery items are items that are in stock in our warehouse and can be shipped within 2 to 5 business days, while reserved items are shipped from the arrival date listed on the site , so it takes time to deliver. .

・Since it is not a made-to-order product, we cannot purchase it if it is sold out unless another customer cancels.
・If the product is sold out, we recommend registering for an arrival notification email. If the product is back in stock, we will send an arrival notification email to your registered email address.
*The arrival notification email is only sent when the product is back in stock.
*This is not a reservation or reservation. Purchases are on a first-come, first-served basis.

・Regardless of before or after shipment, in principle, we do not accept cancellations or content changes (addition of products, changes to other products) after the order has been confirmed.
*Before completing your order, please be sure to check that there are no mistakes in your order such as [Size], [Color], [Price], [Quantity], [Shipping Address], etc.

・In the case of regular home delivery... If you are not at home, we will send you a notice of absence. If you do not contact us within the time limit, it will be returned to us.
・In the case of an email service, an absentee ballot will not be posted. Please be sure to check that the address and room number are correct when ordering.
・We do not accept any cancellations after shipment.
・If you do not receive the item for any other reason, including refusal to receive it, we will charge a [fee].
*Please note that in the above cases, future transactions may be refused and at the same time, it will be regarded as a manifestation of intention to cancel the order contract.
*If the product is returned for the above reasons after it has been shipped, we will charge the shipping and handling charges at the time of shipment and return.
*Please note that we cannot accept re-shipment after returning for the above reason.

・Credit card (Visa/Mastercard/American Express/JCB)
・Deferred payment (Payday)
・ Convenience store deferred payment (score deferred payment)
・Cash on delivery ・Shop pay
・Paypal
・Amazon pay
・Apple Pay
・Google Pay

・[Payment in installments] and [Revolving payment] cannot be set at the time of payment.
If you wish to do so, you will need to contact the credit card issuer and follow the procedure.
Due to the convenience of the system of Shopify Payment, which is a payment agency, we are unable to respond. Thank you for your understanding.

・If you wish to pay at a convenience store or bank, please use this.
Fee: Convenience store payment is [356 yen (tax included)] until March 31st [390 yen (tax included)] after April 1st. In the case of bank transfer, the customer will be responsible for the transfer fee. If you choose bank transfer, no payment fee will be charged.

・ No credit card required, shopping with just your email address and mobile number.
・Multiple purchases should be paid together by the 10th of the following month.

・Please note that the member registration information of Paydy is managed separately from the member registration information of our store.

・On the system, the fee is not displayed at the time of payment. Please check the final settlement amount from the "order confirmation email" sent from our shop at a later date, not the "automatic email" after ordering.
・※Invoices are not included in the parcel. At a later date, Score Co., Ltd. will mail a separate invoice (payment slip) to the address of the person who placed the order.
・Even if payment has already been made, it will be displayed as [payment pending] in the order history due to system reasons. Please keep this in mind.
In addition, we cannot confirm payment related matters, so please contact the score postpay service below directly.

● Usage limit: 55,000 yen (tax included)
● Invoices will be mailed separately from the products . Please pay at a convenience store within 14 days of issuance.
*Other payment methods may be used depending on the results of credit screening, so please agree before applying.
●You can also pay using the smartphone app below.
・LINEPay bill payment ・Rakuten Bank convenience store payment service (Payment slip payment with the app)

━━━━━━━━━━━━━━━━━━━━━
●You cannot use the "Score Payment Service" in the following cases. Please note.
・Post office delivery ・Transportation company business office delivery (collection at business office)
・Transfer of products ・If the address is a “hospital”, “hotel”, or “school” and the name is not staff ・Delivery at a convenience store ━━━━━━━━━━━━━━━━━━━ ━━
●Personal information will be provided within the scope of services provided by SCORE Co., Ltd. such as price transfer.
Purpose of provision: For examination of deferred payment settlement, collection of payments, and credit management To provide information on services from SCORE Co., Ltd. Items to be provided: Name, telephone number, address, e-mail address, purchased product, amount, etc. Means of provision: Implemented on a dedicated system

Please be sure to check the details on the score deferred payment service information page .
Inquiries regarding the provision of personal information: 0120-464-911 * Please note that the results of the examination are the judgment of SCORE Co., Ltd., not our shop, and we cannot provide detailed information even if you make an inquiry.

・If you wish to send it by mail, you cannot use cash on delivery because it is posted in the post.
・The handling fee will not be listed at the time of payment or in the automatic delivery email. Please check the final amount in the order confirmation email that will be sent from our store later, and prepare the payment.
・Please make payment when you deliver the package from the shipping company.

How to use PayPal
PayPal customer support (You can check various account settings/changes, identity verification procedures, security/troubleshooting methods, etc.)

・Please check the website for compatible bank accounts, cards, and debit cards.
・Please note that Paypal member registration is managed separately from our member registration information.
・*Refunds for overseas orders... If the refund date is [more than one day after the original payment], the PayPal transaction exchange rate on the refund date will be applied.

・You can use the information registered in the account you usually use, so you do not need to enter your card information and address every time.
・Please note that it will be managed separately from our member registration information. ・Please check each website for Q&A, compatible cards, and compatible electronic money.

*If you are a customer in a remote island area and want to pay an additional relay fee, some payment methods will not allow re-payment after correcting the amount due to the system. We may respond to you.

Amazon pay
Amazon pay: Frequently Asked Questions

Apple pay
Google pay

If your order does not include pre-ordered items, we will do our best to accommodate your request within the schedule displayed in the shopping cart.
*In the case of reserved items, it is only possible to specify the time. Even if you specify the date and time, we will inform you that we cannot accept it in the order confirmation email.

To specify or change after shipment, please contact Sagawa Express directly with the package inquiry number provided in the shipment completion email.
(External link): Sagawa Express Package Inquiry Service

・Only products marked as [E-mail delivery possible] can be sent by e-mail delivery.
・※Email service is a delivery method by post-mailing. *
Since it will be treated as a postal item, if there is a problem with the delivery address (address), it will be returned to our shop without contacting us with an absence slip .

In principle, up to 1 item can be shipped per mail delivery.
→For products that are not eligible for mail delivery or orders that exceed the specified number of items, we will change to [Normal delivery] and arrange shipping. Thank you for your understanding.

In the case of regular home delivery, we have received [630 yen as a relay fee] . *You cannot choose the delivery company.
If there is only one item that can be mailed, it will still be shipped at [199 yen] .

Depending on the payment method, the payment method for [additional relay fee] will differ.
・Credit card (Visa/Mastercard/American Express/JCB)
・Deferred payment (Payday)
・Shop pay
・Apple Pay
・Google Pay
→ After confirming your order, we will send you a [payment request email], so please pay the additional relay fee from there.

・Amazon pay
・Paypal
→ After confirming the order at our shop, we will inform you of [transfer the relay fee].
* Due to the system, we are unable to correct the amount, so we are sorry to trouble you, but we are accepting payment by bank transfer.
*Please note that the customer will be responsible for any handling fees incurred when paying the relay fee.

・ Convenience store deferred payment (score deferred payment)
・Cash-on-delivery service → After confirming the order at our shop, we will correct the billing amount after obtaining approval for the relay fee.

When you place an order, if you enter something like "If you are absent, go to the delivery box" in the remarks column, we will add it to the remarks column for the shipping company.
Please note that some shipping companies may not be able to accept "delivery" or other detailed specifications, so please understand in advance.
*Cash on delivery payment orders are not supported.

・Are you ordering a pre-order item?
If there is a description such as [Reservation start] in the product title, all packages will be shipped as soon as the reserved product arrives. The desired delivery date setting is invalid.

・Didn't you choose the mail service?
In the case of mail delivery, it takes about 10 days to 2 weeks from the date of shipment to post.
Also, if the address is unknown, there is a possibility that it will be brought back because the delivery method does not include an absence slip.
We apologize for the inconvenience, but please check the status by entering the inquiry number on the tracking site .

All the sizes listed in our store are actual sizes measured by our staff with the item laid flat.
Since people have different body types and preferences for how to wear clothes, it is most reliable to compare the actual size values.
If you compare the size with the item you have, it will be easier to get an idea of ​​the size, so please refer to this page before purchasing.

size chart page

※please note※
■Here, we will guide you on how to measure the basic size of each item.
■Depending on the item, there may be cases where the measurement method is slightly different from the one shown here.
In that case, we will inform you on each page, so please check it.
■ There are some variations in size depending on the product.
We try to measure the size accurately, but since it is the actual size of the sample for measurement, there may be some errors.
Thank you for your understanding.