About your order
Products in stock, We expect to prepare it for shipment within 3-5 business days.
※Closed on Saturdays, Sundays, and holidays.
※Pre-order items can be shipped after the release date has passed.
※Each product cannot be shipped separately.
It will be shipped as soon as all the products are available.
※Delivery date cannot be specified.
※Cannot be bundled.
※Please enter all customer information in English.
We may not be able to ship items in languages other than English.
Delivery by DHL
※Delivery company cannot be selected
about shipping cost
※Shipping charges do not include customs duties.
Customs duties and local costs are the responsibility of the customer.
Customs duties and local costs vary depending on the order amount and region, so we are unable to provide detailed information.
About order confirmation email
and shipping notification email
【firstname.lastname@example.org】Please set up so that you can receive this address.
※There is a time difference between the order confirmation email and the automatic delivery email.
If you do not receive the email, the following may be the cause:
・ The email address you registered is incorrect.
・ Reception error on your email server.
・ There is a possibility that your email reception setting is restricted.
・ Sort to spam folder.
※If you do not receive an email from our store within a few days after placing your order. 【Customer email@example.com】Please contact us here
Regarding cancellation and exchange after ordering
In order to ship quickly,Cancellations, returns, and exchanges are not accepted.
※We accept returns and exchanges only for defective products.
※Before completing your order,【Size】・【Color】・【Price】・【quantity】・【Delivery address】etc, please be sure to check that your order details are correct.
Long-term absence/refusal to receive/incomplete address etc, Regarding cancellation due to customer convenience
・We do not accept any cancellations after shipping.
・If we are unable to pick up the package due to customer circumstances, we will charge a [fee].
※In the case of a return due to the customer's convenience after the product has been shipped, we will charge all costs incurred, including shipping and handling fees at the time of shipping and return.
※Please note that if the return is due to customer circumstances, we cannot accept reshipping.
※We may refuse any future orders due to past collection history.
・Your passport number, etc. may be required after the product is shipped.
If the submission is not received, the transaction will be canceled and the handling fee will be borne by the customer.
・Orders cannot be placed by phone or fax.
・We do not provide gift wrapping service.
・If you let us know in the notes section that you don't need a statement, we will ship the item without the purchase statement that clearly states the amount.
・We may cancel orders that we determine to be suspected of fraudulent use.
■Example of order details suspected of fraudulent use■
・It matches the shipping address used for fraudulent orders in the past.
・The characteristics of the order are similar to previously detected fraudulent orders.
・Billing address or credit card address is unavailable
・Payment errors occur many times when making card payments
・Security code (CVV) is not available
・Orders for resale purposes, etc.
|Payment methods that can be used
・credit card（Visa/Mastercard/American Express/JCB）
|About credit cards
・【Installment payments】 and 【revolving payments】 cannot be set at the time of payment.
|About Shop pay
・When using Shop Pay payment, a 6-digit Shop Pay code will be sent to your registered mobile phone via SMS (short message).
→It is a system that allows payment procedures to be made by entering a code, and security measures have been taken to ensure that only the person who can confirm the code can use the payment method.
・If you want to stop using Shop Pay
→You can delete your account at any time from the web page. If you delete your Shop Pay account, the information stored in Shop Pay will be permanently deleted.
・Shop pay and our store's registration information are managed separately. Deleting your Shop Pay account will not delete your member account at our store.
Shop Pay login page
Shop Account deletion page
・Please check the website for compatible bank accounts, cards, and debit cards.
|About Amazon pay、Apple pay、Google Pay
・You can use the information registered in your usual account, so there is no need to enter your credit card information or address every time.
About size notation
All sizes listed in our store are actual measurements taken by our staff when the item is laid flat.